“We are not here for wishful thinking; we are here to HO‘OHANA, and make things happen.
Managers matter; you matter. Every thought you have, and every action you take counts, so what will those thoughts and actions be? Your intentions can be a powerful and creative force, so let’s banish whatever stands in your way.”
Rosa Say was born and raised in Hawai‘i, and currently lives on the Big Island of Hawai‘i with her ‘Ohana (Family). She attended St. Anthony and Punahou schools on the island of O‘ahu, and she is a graduate of the School of Travel Industry Management at the University of Hawai‘i at Mānoa. She is on the Hogan Advisory Board of Chaminade University.
During her thirty-year career in Hawai‘i’s hospitality industry, Rosa worked within the management ranks of the Regent Hotels, Hyatt, Hilton, Sheraton, The Four Seasons and The Ritz-Carlton Hotel Company. She has served as a manager on the opening teams of eight different hotel resorts in the Hawaiian Islands to establish their operations.
When telling her story, Rosa explains that she chose the hotel business because of the wealth of different disciplines one can learn while working for just one employer: Resort operations will include hotel lodging and residential management, food and beverage, banquets and convention services, retail and commercial management, accounting and finance, landscape and golf course maintenance, conservation and natural resources, recreational sports and the spa industry. These name just a few of the learning opportunities Rosa pursued and the leadership positions she accepted responsibility for. The stories she tells of her experiences resonate strongly with her audiences, and they enliven and enrich her speaking presentations.
For her eighth and final resort opening in the islands, Rosa set her sights on learning more about residential land development in Hawai‘i, and she joined the operational team of the Hualalai Development Company, then owner, developer, and operator of the Hualalai Resort at historic Ka‘ūpūlehu, a 540-unit residential resort community on the Big Island’s Kohala Coast. The project included ownership and design of The Four Seasons Resort, Hualalai, now widely recognized as the jewel of that hotel chain. When she left Hualalai in July of 2003 Rosa was serving as Vice President of Resort Operations.
Today Rosa runs her own company, as founder and head coach of Say Leadership Coaching, a business dedicated to bringing nobility to the art of management and to mentoring the next generation of managers and leaders both in Hawai‘i and internationally. The 9 Key Concepts she teaches as the sensibility for meaningful work called Managing with Aloha have been further refined in Rosa’s work with various other business industries since SLC was founded in 2004, including the public sector, medicine, education, non-profit services and social entrepreneurship.
Rosa is a published author, and her book Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business is thought of as the definitive classic in Hawai‘i businesses within both the public sector and private industry. The book’s Second Edition was released in July, 2016. Social entrepreneurs and those who call themselves the “new non-profiteers” are finding that Managing with Aloha gives them a business-savvy posture of optimism and confidence as well, and Rosa is in high demand as a business coach and mentor.
Rosa devotes her current writing efforts to the publishing arm of her company, Ho‘ohana Publishing. She publishes the popular Managing with Aloha website and her ebooks put valuable how-to in the hands of the Alaka‘i Managers she is committed to mentoring. She had written the Say “Alaka‘i” business series for The Honolulu Advertiser, and is currently the business columnist for Ke Ola Magazine.
A Boomer reinventing herself by example for her generation, and one who thrills to the learning of today’s exciting advances with technology and cloud computing, Rosa was an early adopter of ILEs (web-based interactive learning environments) and she served on the board of Ruzuku.com. She is an enthusiastic advocate of digital communications for virtual collaboration in global leadership and social media, and publishes a blog and weekly newsletter for the Ho‘ohana Community.
Learn more about her current projects at www.RosaSay.com.